> ## Documentation Index
> Fetch the complete documentation index at: https://docs.seminode.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Email Templates

> Customize the emails your team sends to partners and approvers.

## Overview

Email templates standardize the emails Seminode sends on your behalf — so every request for quote and every approval request goes out with consistent wording, regardless of who sends it. Navigate to **[Settings → Email Templates <Icon icon="arrow-up-right" />](https://app.seminode.com/settings/email-templates)** to manage your templates.

***

## Template Types

Every template has a **type**, which determines where it shows up in the app:

| Type                 | Used by                                                                                                                                  |
| -------------------- | ---------------------------------------------------------------------------------------------------------------------------------------- |
| **Approval Request** | The [approval workflow](/tools/approvals) — the email sent when you route a quote for a decision                                         |
| **Share Listings**   | **Send RFQ** from a list or the events table, **Send via Email** on a list, and sending from the [RFQ basket](/tools/listings#send-rfqs) |

When you open one of those flows, the template picker only offers templates of the matching type. Seminode preselects your team's default for that type, so most sends need no choice at all.

***

## Creating a Template

<Steps>
  <Step title="Open the editor">
    Click **Create Template**. This opens a dedicated full-page editor rather than an inline form, giving you room to work on the subject and body.
  </Step>

  <Step title="Describe the template">
    Fill in the details on the left:

    * **Template Name** — how the template appears in pickers and in the list
    * **Description** — optional notes about when to use it
    * **Template Type** — **Approval Request** or **Share Listings**
  </Step>

  <Step title="Write the email">
    On the right, fill in the **Email Subject** and **Email Body**. The body is a rich-text editor, so what you compose is what recipients receive.

    Choosing a template type loads starter content for that type into the subject and body, giving you a working draft to edit instead of a blank page. On a new template that already has content, Seminode asks before replacing your draft.
  </Step>

  <Step title="Set availability">
    Toggle **Active** to make the template available for use, and **Default** to have it preselected for its type.
  </Step>

  <Step title="Save">
    Click **Create** (or **Update** when editing an existing template).
  </Step>
</Steps>

## Template Variables

Insert dynamic values into the subject and body using the **Variable** button beside each field. Variables use double-brace syntax — for example `{{internal_no}}` — and are inserted at your cursor.

The available variables depend on the template type, so the picker only lists what that type can actually fill. Turn on **Include label** to insert the variable's description alongside the value, which is useful for building labelled detail blocks in the body.

<Tip>
  A variable with no value at send time renders as an em dash (—) rather than leaving raw `{{braces}}` in the email. Preview your message in the send dialog before you hit send.
</Tip>

## Managing Templates

The templates list shows every template available to your team.

* **Search** by name, and use the **Type** filter to narrow to **Approval Request** or **Share Listings**.
* The **Active** column is a toggle — flip it directly in the table to take a template out of circulation without deleting it.
* The **Default** column marks the template that's preselected for its type.
* The row <Icon icon="ellipsis" /> menu offers **View**, **Edit**, **Set as Default**, and **Delete**.

### Setting a Default

Each type can have one default. If you save a template as the default from the editor while another default of that type already exists, Seminode asks you to resolve the conflict — you can **Set as default** (which demotes the current one) or **Don't set as default** (which saves your other changes and leaves the existing default alone).

### System Templates

Some templates ship with the platform and are marked with a lock. They're read-only: you can view them and use them, but you can't edit, deactivate, or delete them. Create your own template if you need different wording.

<Note>
  Creating, editing, and setting defaults are separate permissions, granted through **Settings → Access Controls**. If an action isn't available to you, ask your administrator to grant the corresponding email template permission.
</Note>